What we collect
When you contact us, use the website chat, request a quotation or subscribe to updates, we may collect information such as your name, email address, country, business details, enquiry content, chat messages and newsletter subscription status. We may also keep limited technical information used for security and abuse prevention.
Why we use it
We use information to respond to enquiries, provide requested services, prepare quotations, operate and protect the website, maintain business records and send newsletter updates only where you have chosen to receive them.
Website chat and AI
The website chat may store the conversation so our team can review an enquiry. If an external AI provider is enabled, relevant chat messages may be sent to that provider to generate a response. We avoid intentionally sending private admin credentials or internal secrets through the public chat.
Newsletter
You can unsubscribe at any time using the unsubscribe link included in newsletter messages. We keep an unsubscribe status so the address is not accidentally mailed again unless the owner subscribes again.
Analytics and browser storage
Optional analytics tools may include Google Analytics, Google Tag Manager, Meta Pixel, TikTok Pixel and Microsoft Clarity. Where our consent banner applies, optional analytics load only after you accept them. The site may also use browser storage for choices such as analytics consent and the website-chat session.
Service providers and international visitors
We may use hosting, email, analytics, payment, store, AI or other providers where needed to operate our services. Information may therefore be processed in countries other than your own, subject to applicable law and the provider's own security and privacy terms.
Security
We use reasonable technical and organisational safeguards, including protected administration, access controls and secure handling of sensitive configuration. No internet service can promise absolute security.
Retention
We keep information only as long as reasonably needed for enquiries, services, legal or accounting records, security, dispute handling and legitimate business purposes. Unsubscribe status may be retained to respect your marketing preference.
Your choices
Depending on applicable law, you may ask to access or correct personal information, request deletion where appropriate, or withdraw consent for optional communications. Some records may need to be retained where required for legal, security, contractual or record-keeping reasons.
Contact
Privacy questions can be sent to contact@senarosolutions.com.