Free first conversation
Our initial business review is a general, practical discussion based on the information you provide. It is not legal, tax, accounting, financial, medical or other regulated professional advice. You decide whether any suggestion is suitable for your business.
Scope and quotations
Package prices apply only to the scope shown on our website or quotation. Custom requirements, extra pages, additional revisions, major changes or work outside the agreed scope may be quoted separately. Paid work starts only after the scope, price and any required payment or deposit are agreed.
Client information and materials
Unless included in the agreed service, clients provide the text, images, testimonials, product information, logos, access details and other material needed for the project. Clients are responsible for the accuracy, legality and rights to use material they provide. We do not create or publish fake testimonials.
Third-party services
Domains, hosting, store platforms, payment providers, plugins, email providers, AI providers, analytics tools and other third-party services may have separate charges and terms. Their outages, policy changes, account decisions, price changes or performance are outside our control.
Payments
A quotation or invoice may require full payment or a deposit before work begins. Work may be paused where an agreed payment is overdue. Third-party costs already committed on a client's behalf are normally not refundable.
Revisions and approvals
Included revisions depend on the package or quotation. A major change of direction after approval may be treated as additional work. Clients are responsible for reviewing names, prices, contact details, product information, links and other content before final approval or launch.
Timelines and client delays
Delivery dates are estimates unless specifically agreed otherwise. Missing content, delayed feedback, access problems, third-party delays or events outside reasonable control may extend delivery. A project that becomes inactive because required client information is not supplied may need to be rescheduled.
Ownership and reusable components
Unless a quotation says otherwise, ownership of the final custom deliverables created specifically for the client transfers after full payment. Senaro Solutions retains ownership of its pre-existing methods, templates, reusable code, tools and know-how. Third-party software, fonts, images, themes, plugins and similar items remain subject to their own licences.
After handover
Unless an ongoing maintenance service is agreed, the client is responsible after handover for renewals, account access, backups, content changes and third-party subscriptions. We are not responsible for problems caused by changes made by the client, another provider, malware, compromised credentials or third-party systems after handover, except to the extent the problem was directly caused by our own work.
No guaranteed business results
We do not guarantee sales, profits, traffic, customer numbers, search rankings or other business outcomes. Suggestions and digital work can support a business, but results depend on many factors outside our control.
Liability
To the maximum extent permitted by applicable law, Senaro Solutions is not liable for indirect, incidental, special or consequential losses, lost profits, lost business opportunities or losses caused by third-party services. Where liability cannot be excluded, our aggregate liability relating to the affected service will not exceed the amount paid to us for that affected service, except where applicable law does not allow such a limitation. Nothing in these terms excludes liability that cannot legally be excluded.
Cancellations and refunds
Cancellation and refund arrangements depend on work already completed, time already committed, third-party costs and the project-specific quotation or invoice. A project-specific written agreement takes priority where it differs from these general terms.
Governing law
Unless mandatory consumer or local law requires otherwise, these terms are governed by the laws of Singapore. Mandatory rights that apply to a customer in another country are not excluded by this clause.
Contact
Questions can be sent to contact@senarosolutions.com.